Frequently Asked Questions
Everything you need to know about bringing Valkill style into your home.
What is the typical delivery timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, white-glove delivery usually takes 7-14 business days to ensure your pieces arrive in pristine condition.
Do you offer assembly services for large items?
Yes, we offer professional assembly services for all large furniture pieces. You can select the 'White Glove Delivery & Assembly' option at checkout for a seamless, stress-free setup.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or personalized furniture pieces are final sale.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery progress in real-time.
What materials are used in Valkill Furniture products?
We prioritize sustainable, high-quality materials including FSC-certified solid woods, premium top-grain leathers, and performance fabrics designed to withstand daily use in busy households.
Do you provide a warranty on your furniture?
Every Valkill piece comes with a standard 1-year limited warranty covering manufacturing defects in materials and workmanship to give you peace of mind with your investment.